Shipping & Returns

 

SHIPPING & RETURNS

All items will ship via USPS Priority Mail. Shipping charges will have a flat rate of $6.95 for all orders under $50. Online orders over $50 dollars will enjoy FREE SHIPPING! Items in stock will be shipped in 3-5 business days. Do you need faster shipping? Please call us at 801-298-0401 and we will be happy to accommodate you if possible (additional charges will apply). If we do not have your item in stock, we will let you know within 48 hours via email. 

RETURNS

If you have an item to return, you can email twirlco@gmail.com for a shipping label. Please attach the shipping label to your package and drop off at your nearest USPS location. You can also return packages to either of our store locations in Bountiful or Highland, Utah.
 
After receiving your return, we will inspect the item(s) for any sign of wear or use, and issue any refunds to the original form of payment. All returns are processed within 3-7 business days of receiving them. Any shipping charges on your original order are non-refundable. All returns using the prepaid label will be assessed a $7.99 handling fee, which will be deducted from the return. You will receive an email confirmation after your return has been processed.
 
Products that have been unwashed, unworn, and are returned with 14 days are eligible for return.
 
All items with a discount of 25% or greater are final sale
All items in the category 'sale' are final sale

EXCHANGES

If you would like to exchange an item, the best way to do this is to return the original item, and place a new order for the correct item. Returned items will still be assigned the $7.99 shipping label fee if a pre-paid label is used.

GUIDELINES

  1. No returns or exchanges are allowed more than 14 days after purchase.
  2. Tags must be attached to clothing item.
  3. Washed or worn items, including those with stains or wear, are not eligible for a refund or an exchange.
  4. “Sale” items are final sales and cannot be returned or exchanged.
  5. Shipping is free for orders of $50 or more.  Return shipping for returns or exchanges is paid by the customer.

Returning an item?

If you choose to return your purchase, please return your item to the address below, and we will refund your original payment source.

 

** Due to the nature of us being a small family boutique, we can only ship out three long formals per order to insure that there is still a selection in-store and online for all of our customers. Any additional formals will be refunded from the order. We appreciate your understanding and love!

Twirl Dress Boutique - Where to Ship Returns


470 South Main Street, Suite “A”
Bountiful, UT  84010

Please allow 7-10 business days for your return to be processed.